After-Sales Service & Logistics Support
Quality Control & Documentation
We operate our own warehouse where all finished goods are centrally inspected after production.
Quantity checks, packing lists, and complete customs clearance documents are prepared in advance to ensure smooth and efficient customs processing.
Flexible Delivery & Inspection Options
We offer flexible shipping arrangements, including delivery to the customer’s designated warehouse or customer self-pickup.
On-site inspection accompaniment is available, and we fully support third-party inspection services upon request.
Export & Customs Clearance Support
With extensive export experience, we can arrange delivery to designated countries and regions worldwide.
We provide end-to-end logistics support, including customs clearance at destination.
Local After-Sales Support
We have dedicated service personnel in Southeast Asia and the Middle East.
Local services include complaint handling, on-site installation guidance, and assistance in resolving product-related issues during use.
Damage Compensation for Fragile Items
For fragile products, we provide up to 3% compensation for transportation-related damage.
Long-Term After-Sales Commitment
Our after-sales service is designed for long-term cooperation with stable partners.
Services include compensation support, on-site installation, online video guidance, and 24/7 online customer support.
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